Order/Shipping Information
How to Order
To place an order, click "Add to cart" after selecting any product. You may be prompted to setup your account during the order process if you are a first time customer. Adding an item to your order is as simple as selecting another item and simply clicking "Add to cart." Changing or canceling an order is easy. Simply click on the "Shopping Cart" and either delete items from your order by clicking on "Remove Items" or change the quantity on your order to zero. Then "Update" your cart.
International Orders
At this time we do not accept international orders. This is mainly due to International Customs issues. We cannot ensure that International Customers will receive their orders.
Order Status
After you place an online order, you will receive an E-mail message that will contain your order information and a link that you may use to determine the current status of your order.
When our Distribution Center ships your item, we will send another E-mail that informs you that your online purchase is on its way. Once your order ships, you may track your order on the order status page. To reach the order status page, select "My Account" and then select "View order history."
Shipment Tracking
Once your order ships, it may take 48 hours before tracking information appears on the web site.
To track the status of a shipped order, use the link provided in your order confirmation or shipment notice. Alternatively, you may go to the harleydavidsonboots.com home page, select "My Account" and then select "View order history".
If your order appears late, remember:
- Credit card approval must be received prior to processing. Only credit cards issued by US banks are accepted for payment.
- Packages are shipped from our distribution center Monday through Friday, excluding holidays (New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, and New Year's Day). Orders placed on holidays are processed the next business day following the holiday.
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- All orders placed after 12:00 pm EST are processed the following day. All orders placed after 12:00 pm EST Friday are processed the next business day, usually on Monday. In the case of Monday Holidays (Memorial Day, Labor Day, or other Mondays which coincide with a Holiday) orders will be processed on Tuesday.
- Deliveries are made Monday through Friday (no Saturday or Sunday deliveries), excluding holidays: Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, and New Year's Day via UPS only. Orders placed on holidays are processed the next business day following the holiday.
- Overnight orders (Next Day Air) placed Monday through Thursday after 12:00 pm EST are processed the following business day. All overnight orders placed after 12:00pm EST on Friday are processed the next business day; Monday (or Tuesday in the case of a Monday holiday). Note: Next Day Orders placed on Friday before 11:00am will not arrive until Monday (or Tuesday in the case of a holiday).
Shipping
Orders are shipped within 2 to 5 business days of in store items. Items being shipped from the manufacturer can take up to 10 days to ship. Some manufacturers do not drop ship to customers, so additional time is needed to for the items to reach us for shipment to the customer. If there is a problem with your order (more than 2 weeks for shipment) we will notify you by e-mail within 3 business days.
FREE SHIPPING WITHIN THE CONTINENTAL UNITED STATES WITH ANY PURCHASE
*Orders from Alaska and Hawaii require a $25.00 shipping fee for ground deliveries. We do not ship via USPS or to PO Box's.
- UPS Next Day Air additional charge based on weight and location.
- UPS Two Day Air additional charge based on weight and location.
- UPS 3rd Day Air additional charge based on weight and location.
- Ground takes 3 to 10 ( business days ) and is free to the Contiguous 48 States.
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